Joshua Grout, VP of Production at Jeff King & Company
No one likes surprises, and that’s why communication should be the most valued tool for any contractor in San Francisco. As Vice President of Production at Jeff King & Company, I’m here to walk you through a few ways to take advantage of your most powerful resource- the project manager- for fluid communication and a pleasant remodel experience. Because we know your experience is just as important as the finished product.
Our Approach to Communication
First let’s talk about our unique approach to construction management and client communication. At Jeff King & Company, we customize our team to fit the needs of your specific project. In many cases we streamline communication by combining the roles of project manager, site supervisor, and foreman into one competent leader. How does this impact your communication with our team? The one person that is most knowledgeable about your project is on site and directly available to you every day, so you have access to the answers you need when you need them.
Your Tool for Lasting Peace of Mind: Frequent Check-ins
In our experience, homeowners that take a structured approach to communication are most satisfied in the end. Maintaining a weekly walk-through is a simple and effective method for checking in. When things get busy it’s an easy appointment to bump off the calendar, but prioritizing a regular check-in has many benefits:
• Ensure last week’s expectations are met and this week’s expectations are set
• Completely focused time with design team and contractor for physical review of issues
• Immediate back and forth brings on-the-spot resolutions
Designer John Bradfield with Josh Grout
Though it seems simple, having a designated weekly walk-through with your project manager can make or break the communication cycle. If you cannot be there in-person, phone or skype check-ins are just as important.
Your Key to Construction Communication: Immediacy
Between weekly check-ins, new thoughts and needs will inevitably arise. Don’t wait until the next meeting to bring them up! As soon as you have an issue or concern, share it with your project manager. You can do so by phone, email, or in-person. This habit will pay off for many reasons:
• No time to let small or background issues fall to the wayside
• Invite input and advice for more informed decision making
• Allow team to foresee changes and make adjustments to budget and schedule
If you aren’t sure whether the project manager is aware of an issue, it never hurts to speak up. The sooner we are aware of your concerns the sooner we can provide solutions.
Your Secret Weapon for a Happy Remodel: Keeping the Collaborative Spirit
In the end, our happiest clients are the ones that felt a strong collaborative spirit with our team from beginning to end. We understand it’s more than a construction site – it’s your home and it’s filled with personal memories and experiences. As we cross through your space for a few months, our greatest hope is to be your ally and collaborator. This dynamic improves the remodel process in several ways:
• Open up more opportunities for us to help and support you
• Achieve more progress in a shorter time frame
• Have fun!
Did we say fun? We can’t promise your project will always be fun, but we do want to find the moments of humor and enjoyment that make all the difference.
Our promise is to deliver information to you as quickly, clearly, and accurately as possible throughout the whole project. Your project manager is here to help in any way you need. With frequent check-ins, immediate communication and a collaborative spirit, you are well on your way to an enjoyable remodel experience!